Vendor support failing you — sound familiar?
- ▸ Microsoft Premier support callback queue — P1 ticket open for 8 hours; you're in a callback queue and the engineer who eventually calls has to start the diagnostic from scratch.
- ▸ Always-On AG incident outside business hours — Primary stepped down at 2am, listener routing broke, the on-call SRE doesn't have
sys.dm_hadrqueries memorised — restoration took 90 minutes for what should have been 10. - ▸ Licensing-edge incident with no clean path — Upgrade to Enterprise Edition would resolve this but Procurement needs 4 weeks; meanwhile you're working around the Standard limit with risky workarounds.
JusDB support: 15-minute Sev-1 response, named on-call engineer, no callback queues. Book a support scoping call →
24/7 SQL Server Support Services
In short: SQL Server support is SLA-backed incident response and proactive monitoring by certified DBAs — covering outages, blocking and deadlocks, AG failover triage, routine maintenance, security, and the BI stack (SSIS/SSRS/SSAS) across SQL Server 2012–2022 and Azure SQL, with a 15-minute P1 response on the 24/7 Enterprise tier.
SQL Server down at 3am? Our certified DBAs respond within 15 minutes — any incident, any version, any deployment. From production emergencies to proactive maintenance, we have you covered.
What Our SQL Server Support Covers
End-to-end SQL Server support from emergency response to proactive health management.
Rapid diagnosis and resolution of SQL Server outages, blocking storms, disk emergencies, and service crashes.
24/7 monitoring of AG health, backup jobs, disk space, blocking, CPU, memory, and SQL Server error logs.
Scheduled index maintenance, DBCC CHECKDB, statistics updates, log space management, and patch assessment.
Emergency query tuning, blocking resolution, plan cache clearing, and TempDB pressure relief.
Login audit review, permission drift detection, failed login alerting, and SQL injection pattern monitoring.
Monthly disk growth trend analysis, memory and CPU capacity reports, and proactive scaling recommendations.
SQL Server Support Plans
Choose the right level of SQL Server support coverage for your business.
SQL Server Support FAQs
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Query Store analysis, missing-index recommendations, execution-plan optimization, and statistics tuning
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