24/7 Operations

Cassandra Support and Maintenance Services

Professional 24/7 Cassandra DBA support and proactive maintenance for your NoSQL database clusters. Guaranteed SLA response times, automated monitoring, and expert incident resolution with disaster recovery planning.

24/7 Coverage

Round-the-clock Cassandra monitoring

SLA Guaranteed

Contractual response times

Proactive Care

Prevent issues before they occur

Rapid Response

Expert incident resolution

Support Tiers & Plans

Choose the Cassandra support services level that matches your business requirements and SLA needs for NoSQL database tuning and cluster maintenance

Basic Support
Essential support for stable environments

Features Included

  • Business hours support (9-5 EST)
  • Email and ticket support
  • Monthly health reports
  • Basic monitoring setup
  • Documentation access
  • Community forum access

SLA Response Times

Critical:4 hours
High:8 hours
Medium:24 hours
Low:72 hours

Best for: Development and testing environments

Most Popular
Professional Support
Comprehensive support for production systems

Features Included

  • 24/7 support coverage
  • Phone, email, and chat support
  • Weekly health reports
  • Advanced monitoring & alerting
  • Proactive maintenance
  • Performance optimization
  • Capacity planning guidance
  • Quarterly reviews

SLA Response Times

Critical:1 hour
High:2 hours
Medium:8 hours
Low:24 hours

Best for: Production environments

Enterprise Support
Premium support with dedicated resources

Features Included

  • Dedicated support engineer
  • 24/7 priority support
  • Real-time monitoring dashboard
  • Automated maintenance tasks
  • Custom alerting rules
  • Architecture reviews
  • Emergency response team
  • Monthly strategy sessions
  • Custom integrations

SLA Response Times

Critical:15 minutes
High:30 minutes
Medium:2 hours
Low:8 hours

Best for: Mission-critical systems

Proactive Maintenance & Monitoring

Comprehensive 24/7 Cassandra monitoring with custom alerting, automated health checks, and proactive cluster maintenance to ensure optimal performance

Token Ring Optimization

Our Cassandra DBA support team continuously monitors and optimizes token distribution across your cluster to ensure balanced data distribution and optimal query performance.

  • Automated token rebalancing
  • Hotspot detection and mitigation
  • Virtual node optimization
Security Auditing

Regular security audits and compliance checks to protect your Cassandra cluster from vulnerabilities and ensure regulatory compliance.

  • Authentication and authorization reviews
  • Encryption at rest and in transit
  • GDPR and HIPAA compliance support
Capacity Planning

Proactive capacity planning and growth analysis to ensure your Cassandra cluster scales efficiently with your business needs.

  • Growth trend analysis and forecasting
  • Resource utilization optimization
  • Scaling recommendations and implementation
Disaster Recovery

Comprehensive disaster recovery planning and testing to ensure business continuity and data protection for your Cassandra databases.

  • Automated backup and restore procedures
  • Multi-datacenter replication strategies
  • Regular DR testing and validation
Performance

Read Latency

< 5ms

3.2ms

Good

Write Latency

< 10ms

7.8ms

Good

Throughput

> 10k ops/sec

12.5k ops/sec

Good

Error Rate

< 0.1%

0.05%

Good
Resources

CPU Usage

< 80%

65%

Good

Memory Usage

< 85%

78%

Good

Disk Usage

< 90%

72%

Good

Network I/O

< 80%

45%

Good
Cluster Health

Node Availability

100%

100%

Good

Replication Factor

3

3

Good

Consistency Level

QUORUM

QUORUM

Good

Compaction Lag

< 2 hours

45 min

Good
Cluster Health Score

uptime

99.9%

performance

85%

capacity

70%

security

95%
87%

Overall Health

Good

Emergency Response & SLA

Guaranteed response times and rapid incident resolution with our expert Cassandra support team available 24/7 for critical issues

Emergency Hotline
24/7 phone support for critical Cassandra issues

Contact

+1 (555) 123-4567

Availability

24/7 for Enterprise & Professional

Response Time

Immediate

Live Chat
Real-time chat with Cassandra DBA support engineers

Contact

Available in dashboard

Availability

Business hours (9 AM - 6 PM EST)

Response Time

< 5 minutes

Support Tickets
Detailed issue tracking and resolution

Contact

support@jusdb.com

Availability

24/7 ticket submission

Response Time

Per SLA agreement

Cassandra Expertise & Tools

Our team uses industry-leading tools and best practices for NoSQL database tuning and Cassandra cluster maintenance

Automated Backups
Daily
Full cluster backups with point-in-time recovery

Automation Level

Fully Automated

Impact

Zero downtime

Compaction Optimization
Weekly
Compaction strategy tuning and SSTable optimization

Automation Level

Semi-Automated

Impact

Performance improvement

Security Updates
Monthly
OS and Cassandra security patches

Automation Level

Scheduled

Impact

Minimal downtime

Capacity Planning
Quarterly
Growth analysis and scaling recommendations

Automation Level

Manual Analysis

Impact

Proactive scaling

Professional Tools & Technologies

Monitoring & Alerting

  • Prometheus & Grafana
  • DataStax OpsCenter
  • Custom alerting rules

Performance Analysis

  • nodetool utilities
  • JMX monitoring
  • Query tracing tools

Backup & Recovery

  • Automated snapshot management
  • Point-in-time recovery
  • Multi-region replication

Success Stories and Business Impact

Real results from our Cassandra support services and 24/7 monitoring solutions

4.9/5(38 reviews)
45 min
Average Incident Recovery Time

Our rapid response team resolves critical Cassandra issues in under an hour, minimizing downtime and business impact

90%
Latency Reduction

Through proactive NoSQL database tuning and optimization, we help clients achieve significant performance improvements

100%
Regulatory Compliance Achieved

Our security auditing and compliance expertise ensures your Cassandra cluster meets GDPR, HIPAA, and SOC 2 requirements

Outstanding 24/7 Support
Sarah Chen, CTO at TechFlow

"JusDB's Cassandra support team has been instrumental in maintaining our 99.99% uptime. Their proactive monitoring caught a potential disaster before it impacted our customers. The 45-minute incident recovery time saved us millions in potential revenue loss."

Expert Cassandra DBA Support
Michael Rodriguez, VP Engineering at DataScale

"The team's expertise in Cassandra cluster maintenance and NoSQL database tuning is unmatched. They reduced our query latency by 90% and helped us achieve full regulatory compliance for our healthcare application. Highly recommended!"

Proactive and Reliable
Jennifer Park, Director of Operations at CloudNet

"Their disaster recovery planning and capacity planning services have been game-changing. We've scaled from 3 to 15 nodes seamlessly with zero downtime. The 24/7 Cassandra monitoring gives us complete peace of mind."

Best Investment We've Made
David Thompson, CEO at FinTech Solutions

"JusDB's Cassandra support services have transformed our database operations. Their security auditing helped us pass our SOC 2 audit on the first try, and their token ring optimization improved our data distribution significantly. Worth every penny!"

Frequently Asked Questions

Common questions about our Cassandra support services and 24/7 monitoring solutions

What is included in 24/7 Cassandra monitoring?

Our 24/7 Cassandra monitoring includes real-time performance metrics tracking, automated alerting for anomalies, proactive health checks, capacity utilization monitoring, and immediate incident response. We monitor read/write latency, throughput, error rates, node availability, replication status, and compaction lag to ensure optimal cluster performance.

How quickly can your team respond to critical Cassandra issues?

Response times vary by support tier. Enterprise support provides 15-minute response for critical issues, Professional support offers 1-hour response, and Basic support provides 4-hour response. Our average incident recovery time is 45 minutes, with our expert Cassandra DBA support team available 24/7 for emergency situations.

Do you provide disaster recovery for Cassandra clusters?

Yes, disaster recovery for Cassandra is a core component of our support services. We implement automated backup procedures, multi-datacenter replication strategies, point-in-time recovery capabilities, and regular DR testing. Our team ensures your data is protected and can be recovered quickly in case of any disaster scenario.

What NoSQL database tuning services do you offer?

Our NoSQL database tuning services include compaction strategy optimization, JVM heap tuning, read/write path optimization, token ring rebalancing, query performance analysis, schema design review, and caching configuration. We analyze your workload patterns and implement optimizations that can reduce latency by up to 90%.

How does Cassandra cluster maintenance work?

Cassandra cluster maintenance includes regular compaction optimization, security patch application, capacity planning, token ring optimization, repair operations, and performance monitoring. We automate routine tasks where possible and schedule maintenance windows to minimize impact on your operations. All maintenance activities are performed with zero or minimal downtime.

Can you help with Cassandra security and compliance?

Absolutely. Our Cassandra security and compliance services include authentication and authorization configuration, encryption at rest and in transit, security auditing, vulnerability assessments, and compliance support for GDPR, HIPAA, SOC 2, and other regulatory frameworks. We've helped 100% of our clients achieve their required compliance certifications.

What makes your Cassandra DBA support different?

Our Cassandra DBA support team consists of certified experts with years of production experience managing large-scale clusters. We provide proactive monitoring, not just reactive support, catching issues before they impact your business. Our average 45-minute incident recovery time and 4.9/5 customer rating demonstrate our commitment to excellence and rapid problem resolution.

Ready for Professional Cassandra Support?

Get peace of mind with our expert Cassandra support services team. Start with a free consultation to determine the right support tier for your NoSQL database needs.