24/7 Enterprise Aerospike Support & Maintenance Services
Certified 24/7 Aerospike support by JusDB experts with guaranteed SLA response times. Proactive monitoring for sub-millisecond latency, XDR replication support, and custom maintenance plans for mission-critical real-time applications. Get enterprise Aerospike DBA support with 99.99% uptime guarantee.
Support Service Tiers & SLA Commitments
Choose the Aerospike support level that matches your real-time application requirements with guaranteed SLA response times
- Business hours coverage (8x5)
- Email support for Aerospike issues
- Aerospike knowledge base access
- Basic cluster health monitoring
- Monthly performance reports
- Standard backup verification
- +2 more features
- Extended hours coverage (12x7)
- Phone support for Aerospike issues
- Priority queue access
- Monthly health reports
- Advanced monitoring setup
- Performance optimization
- +3 more features
- 24x7 phone support for emergencies
- Dedicated support manager
- Proactive monitoring
- Quarterly architecture reviews
- Custom optimization projects
- Disaster recovery planning
- +5 more features
- Named technical account manager
- Custom SLA agreements
- On-site support options
- Architecture reviews
- Dedicated support team
- Custom monitoring dashboards
- +6 more features
Core Aerospike Support Offerings
Comprehensive proactive Aerospike maintenance services covering all aspects of real-time database operations
- Real-time cluster health monitoring
- Sub-millisecond latency tracking
- Hybrid memory utilization alerts
- XDR replication lag monitoring
- Namespace capacity tracking
- Node failure detection
- Critical issue escalation
- Root cause analysis
- Resolution coordination
- Post-incident optimization
- Emergency recovery procedures
- Incident documentation
- Regular health checks
- Defragmentation optimization
- Secondary index maintenance
- Namespace configuration tuning
- Automated backup validation
- SSD wear level monitoring
- Continuous latency monitoring
- Throughput analysis
- Configuration optimization
- Capacity planning support
- Performance benchmarking
- Batch operation tuning
- LDAP/AD integration support
- Security patch management
- Audit logging
- Vulnerability assessments
- TLS/SSL configuration
- RBAC management
- XDR configuration support
- Replication lag monitoring
- Conflict resolution setup
- Multi-region deployment support
- Disaster recovery coordination
- Failover testing
Success Stories & Testimonials
Real-world Aerospike support success stories from clients running mission-critical real-time applications
Key Results:
- Zero downtime during peak bidding
- Maintained <1ms latency at 10M TPS
- 60% reduction in incident response time
- 99.999% availability achieved
Key Results:
- Seamless global data synchronization
- Zero data inconsistencies
- 50M+ concurrent players supported
- Sub-second leaderboard updates
Key Results:
- Microsecond-level latency maintained
- 100% audit compliance
- Zero trading interruptions
- Regulatory requirements met
Frequently Asked Questions
Common questions about our 24/7 Aerospike support services and SLA commitments
What Aerospike support tiers are available?
We offer four Aerospike support tiers: Essential (8x5 business hours), Professional (12x7 extended hours), Enterprise (24x7 phone support), and Premium (24x7 priority with named technical account manager). Each tier includes different SLA commitments, response times, and feature sets tailored to your real-time application needs.
What is your SLA response time for Aerospike emergencies?
Our SLA response times vary by tier: Essential (4 hours), Professional (2 hours), Enterprise (30 minutes), and Premium (15 minutes). All emergency issues receive priority escalation with immediate attention from our Aerospike-certified experts, ensuring rapid resolution of critical real-time database issues.
Do you support Aerospike XDR cross-datacenter replication?
Yes, we provide comprehensive XDR support including configuration, monitoring, conflict resolution policies, and optimization for cross-datacenter replication scenarios. Our team ensures global data consistency, minimal replication lag, and robust disaster recovery capabilities.
How do you maintain sub-millisecond latency?
Our proactive monitoring tracks latency metrics in real-time, alerting our team before performance degradation occurs. We optimize hybrid memory configuration, tune namespace settings, and ensure optimal SSD performance to maintain consistent sub-millisecond response times.
Can you support Aerospike in cloud environments?
Yes, we provide comprehensive Aerospike support for cloud environments including AWS, Google Cloud, Azure, and Kubernetes deployments using the Aerospike Kubernetes Operator. Our team has expertise in cloud-specific optimization and cost management.
What does disaster recovery planning include?
Our disaster recovery planning includes XDR configuration for multi-region failover, backup strategy design, recovery procedure documentation, RTO/RPO analysis, automated backup validation, and regular disaster recovery drills to ensure rapid recovery in any scenario.
Related Aerospike Services
Explore our comprehensive Aerospike consulting and optimization services
Ready for 24/7 Aerospike Support?
Don't let real-time database issues impact your business. Get proactive Aerospike support with guaranteed SLA response times and expert assistance from Aerospike-certified professionals whenever you need it.